What do people
call you about?
Katie answers your phone while you're working. She speaks English, asks what the job involves, and then sends you a summary of who called and why. For garages, one missed job is easily worth €60 to €3,000, while Katie costs €49.00 a month excl. VAT.
These are the calls a garage gets. Katie takes every one of them, even when three people ring at once.
- 01.Booking an MOT, often just before it runs out
- 02.A service, interim or full
- 03.A car doing something odd: a warning light, a noise, won't start
- 04.Asking about a repair that's already in: is it ready yet
- 05.A puncture or new tyres, usually needed the same day
Why that call
goes unanswered.
In a workshop you can't hear the phone over the compressor, and when you do hear it you're under a car with dirty hands. Someone who calls about an MOT and gets no answer rings the garage down the road — it's rarely a job anyone waits for.
You don't have to change a thing. Let your phone ring as usual, and Katie catches whatever you can't take at that moment. Or let her answer everything by default — your choice, and you can switch it day by day.
What Katie asks for a garage
Picking up is half the job; the other half is asking the right questions, so you don't have to ring back just to find out what's wrong. You decide what she asks. This is what we see garages set up:
- The registration number, because that tells you straight away which car it is
- Make, model and year if they don't have the reg to hand
- What exactly is happening: when, with the engine cold or warm, which warning light
- Whether the car can still be driven or needs collecting
What she doesn't know, she doesn't make up. She says honestly that it's your call, and adds it to your summary as an open point.
What it costs, and what
one missed job costs.
A job for a garage runs from €60 to €3,000. Whoever doesn't get an answer rings the next one on the list.
callnorah.com starts at €49.00 a month excl. VAT, including a bundle of calls. No mandatory annual contract, and the first seven days are free.
One call you would otherwise have missed pays for the month. The full comparison with a staffed answering service, by call volume, is on what does a phone answering service cost. All plans are on pricing.
Hear her for yourself,
before you set anything up.
Press the button and pretend you're one of your own customers. Within twenty seconds you'll know whether this is what you want your callers to hear. That's more honest than any web page, this one included.
Frequently asked questions about phone answering for garages
What garages want to know before Katie answers their phone.