What do people
call you about?
Katie answers your phone while you're working. She speaks English, asks what exactly is going on and whether it's urgent, and then sends you a summary of who called and why. For locksmiths, one missed job is easily worth €90 to €1,500, while Katie costs €49.00 a month excl. VAT.
These are the calls a locksmith gets. Katie takes every one of them, even when three people ring at once.
- 01.Someone who's locked themselves out, keys inside
- 02.A lock that's broken or a key that's snapped in the lock
- 03.A break-in that needs securing the same evening
- 04.New locks after a move or a lost set of keys
- 05.A business that wants the whole building on one key system
Why that call
goes unanswered.
You work irregular hours and often at night, so you sleep at odd times. And when you're drilling a door you don't hear the next caller — who's working down the list at that very moment and will stick with the first one who answers.
You don't have to change a thing. Let your phone ring as usual, and Katie catches whatever you can't take at that moment. Or let her answer everything by default — your choice, and you can switch it day by day.
What Katie asks for a locksmith
Picking up is half the job; the other half is asking the right questions, so you don't have to ring back just to find out what's wrong. You decide what she asks. This is what we see locksmiths set up:
- The address, straight away — that's where everything starts with a caller who's locked out
- Whether it's a home or business premises, and whether there's a pet inside
- What kind of lock or door it is — a uPVC door, a nightlatch, a mortice lock — and whether there's damage
- Whether the caller can show they live there, because you'll ask on the spot anyway
What she doesn't know, she doesn't make up. She says honestly that it's your call, and adds it to your summary as an open point.
What it costs, and what
one missed job costs.
A job for a locksmith runs from €90 to €1,500. Whoever doesn't get an answer rings the next one on the list.
callnorah.com starts at €49.00 a month excl. VAT, including a bundle of calls. No mandatory annual contract, and the first seven days are free.
One call you would otherwise have missed pays for the month. The full comparison with a staffed answering service, by call volume, is on what does a phone answering service cost. All plans are on pricing.
Hear her for yourself,
before you set anything up.
Press the button and pretend you're one of your own customers. Within twenty seconds you'll know whether this is what you want your callers to hear. That's more honest than any web page, this one included.
Frequently asked questions about phone answering for locksmiths
What locksmiths want to know before Katie answers their phone.