What do people
call you about?
Katie answers your phone while you're working. She speaks English, asks what the job involves, and then sends you a summary of who called and why. For cleaning companies, one missed job is easily worth €150 to €30,000, while Katie costs €49.00 a month excl. VAT.
These are the calls a cleaning company gets. Katie takes every one of them, even when three people ring at once.
- 01.An office or surgery that needs a weekly clean
- 02.A one-off job: after building work, a move or before handover
- 03.Window cleaning or a periodic deep clean
- 04.An existing client who wants to change a day or add something extra
- 05.Asking whether you also work evenings or weekends
Why that call
goes unanswered.
You're cleaning yourself or driving between sites, often early or late in the day. The people who hire you ring between nine and five from their desks, and that's exactly the gap when you can't answer.
You don't have to change a thing. Let your phone ring as usual, and Katie catches whatever you can't take at that moment. Or let her answer everything by default — your choice, and you can switch it day by day.
What Katie asks for a cleaning company
Picking up is half the job; the other half is asking the right questions, so you don't have to ring back just to find out what's wrong. You decide what she asks. This is what we see cleaning companies set up:
- What kind of premises it is and roughly how many square metres
- How often: once, weekly, or a few times a week
- What times cleaning can take place
- Whether a key or access card needs arranging
What she doesn't know, she doesn't make up. She says honestly that it's your call, and adds it to your summary as an open point.
What it costs, and what
one missed job costs.
A job for a cleaning company runs from €150 to €30,000. Whoever doesn't get an answer rings the next one on the list.
callnorah.com starts at €49.00 a month excl. VAT, including a bundle of calls. No mandatory annual contract, and the first seven days are free.
One call you would otherwise have missed pays for the month. The full comparison with a staffed answering service, by call volume, is on what does a phone answering service cost. All plans are on pricing.
Hear her for yourself,
before you set anything up.
Press the button and pretend you're one of your own customers. Within twenty seconds you'll know whether this is what you want your callers to hear. That's more honest than any web page, this one included.
Frequently asked questions about phone answering for cleaning companies
What cleaning companies want to know before Katie answers their phone.