What do people
call you about?
Katie answers your phone while you're working. She speaks English, asks what the job involves, and then sends you a summary of who called and why. For plasterers, one missed job is easily worth €400 to €20,000, while Katie costs €49.00 a month excl. VAT.
These are the calls a plasterer gets. Katie takes every one of them, even when three people ring at once.
- 01.Walls and ceilings that need plastering or skimming
- 02.A builder who wants to book you onto a site for a few days
- 03.Repairs: cracks, a hole after building work, water damage
- 04.A decorative finish such as Venetian plaster that someone wants a sample of
- 05.Asking whether you come out to look first, and whether that costs anything
Why that call
goes unanswered.
Plaster doesn't wait: once you start, you keep going until the wall is done, or you'll see the join. You don't answer during those hours, and a builder who wants his schedule sorted rings the next name on his list in the meantime.
You don't have to change a thing. Let your phone ring as usual, and Katie catches whatever you can't take at that moment. Or let her answer everything by default — your choice, and you can switch it day by day.
What Katie asks for a plasterer
Picking up is half the job; the other half is asking the right questions, so you don't have to ring back just to find out what's wrong. You decide what she asks. This is what we see plasterers set up:
- How many walls or square metres, and whether ceilings are included
- Which finish: smooth skim, textured, decorative plaster, or not decided yet
- What state the surface is in — bare brick, wallpapered, or old plaster
- Whether a builder is involved, and if so who's paying
What she doesn't know, she doesn't make up. She says honestly that it's your call, and adds it to your summary as an open point.
What it costs, and what
one missed job costs.
A job for a plasterer runs from €400 to €20,000. Whoever doesn't get an answer rings the next one on the list.
callnorah.com starts at €49.00 a month excl. VAT, including a bundle of calls. No mandatory annual contract, and the first seven days are free.
One call you would otherwise have missed pays for the month. The full comparison with a staffed answering service, by call volume, is on what does a phone answering service cost. All plans are on pricing.
Hear her for yourself,
before you set anything up.
Press the button and pretend you're one of your own customers. Within twenty seconds you'll know whether this is what you want your callers to hear. That's more honest than any web page, this one included.
Frequently asked questions about phone answering for plasterers
What plasterers want to know before Katie answers their phone.