What do people
call you about?
Katie answers your phone while you're working. She speaks English, asks what exactly is going on and whether it's urgent, and then sends you a summary of who called and why. For heating engineers, one missed job is easily worth €120 to €6,000, while Katie costs €49.00 a month excl. VAT.
These are the calls a heating engineer gets. Katie takes every one of them, even when three people ring at once.
- 01.A boiler that won't work, usually on the first cold day
- 02.A heat pump showing a fault code
- 03.Booking a boiler service or maintenance visit
- 04.A quote for a new boiler or heat pump
- 05.Air conditioning that needs fitting or servicing
Why that call
goes unanswered.
Your busiest weeks and your busiest calls land at the same time. In exactly the weeks the phone rings most, you spend longest inside customers' homes — and a breakdown call you don't take goes to the next name on the list.
You don't have to change a thing. Let your phone ring as usual, and Katie catches whatever you can't take at that moment. Or let her answer everything by default — your choice, and you can switch it day by day.
What Katie asks for a heating engineer
Picking up is half the job; the other half is asking the right questions, so you don't have to ring back just to find out what's wrong. You decide what she asks. This is what we see heating engineers set up:
- The make and model of the boiler or heat pump, and the fault code on the display
- Whether there's still hot water, or nothing at all
- Whether they have a service plan or boiler cover
- How old the system is, because that often decides whether a repair is still worth it
What she doesn't know, she doesn't make up. She says honestly that it's your call, and adds it to your summary as an open point.
What it costs, and what
one missed job costs.
A job for a heating engineer runs from €120 to €6,000. Whoever doesn't get an answer rings the next one on the list.
callnorah.com starts at €49.00 a month excl. VAT, including a bundle of calls. No mandatory annual contract, and the first seven days are free.
One call you would otherwise have missed pays for the month. The full comparison with a staffed answering service, by call volume, is on what does a phone answering service cost. All plans are on pricing.
Hear her for yourself,
before you set anything up.
Press the button and pretend you're one of your own customers. Within twenty seconds you'll know whether this is what you want your callers to hear. That's more honest than any web page, this one included.
Frequently asked questions about phone answering for heating engineers
What heating engineers want to know before Katie answers their phone.