What do people
call you about?
Katie answers your phone while you're working. She speaks English, asks what the job involves, and then sends you a summary of who called and why. For builders, one missed job is easily worth €2,500 to €150,000, while Katie costs €49.00 a month excl. VAT.
These are the calls a builder gets. Katie takes every one of them, even when three people ring at once.
- 01.A renovation or extension that needs pricing
- 02.Subcontractors wanting to agree a date or a measurement
- 03.Suppliers about a delivery that's coming earlier or later
- 04.Clients wanting to know how the build is going
- 05.Architects or consultants with a drawing or a change
Why that call
goes unanswered.
On site you only half hear your phone, and when you do hear it you're in the middle of a conversation. On top of that you're on the phone yourself all day, so whoever calls you often gets the engaged tone — and doesn't know whether you'll ring back in five minutes or tomorrow.
You don't have to change a thing. Let your phone ring as usual, and Katie catches whatever you can't take at that moment. Or let her answer everything by default — your choice, and you can switch it day by day.
What Katie asks for a builder
Picking up is half the job; the other half is asking the right questions, so you don't have to ring back just to find out what's wrong. You decide what she asks. This is what we see builders set up:
- Whether it's a new build, a renovation or maintenance
- Whether there are drawings already, or planning permission
- When the work needs to happen
- Whether it's a homeowner or a company calling on someone's behalf
What she doesn't know, she doesn't make up. She says honestly that it's your call, and adds it to your summary as an open point.
What it costs, and what
one missed job costs.
A job for a builder runs from €2,500 to €150,000. Whoever doesn't get an answer rings the next one on the list.
callnorah.com starts at €49.00 a month excl. VAT, including a bundle of calls. No mandatory annual contract, and the first seven days are free.
One call you would otherwise have missed pays for the month. The full comparison with a staffed answering service, by call volume, is on what does a phone answering service cost. All plans are on pricing.
Hear her for yourself,
before you set anything up.
Press the button and pretend you're one of your own customers. Within twenty seconds you'll know whether this is what you want your callers to hear. That's more honest than any web page, this one included.
Frequently asked questions about phone answering for builders
What builders want to know before Katie answers their phone.