What do people
call you about?
Katie answers your phone while you're working. She speaks English, asks what exactly is going on and whether it's urgent, and then sends you a summary of who called and why. For roofers, one missed job is easily worth €250 to €25,000, while Katie costs €49.00 a month excl. VAT.
These are the calls a roofer gets. Katie takes every one of them, even when three people ring at once.
- 01.A leaking roof, often in the middle of the rain
- 02.Slipped tiles or a section of flat roof blown off in a storm
- 03.A flat roof that needs replacing
- 04.Roof insulation or a dormer
- 05.A roof survey before buying or selling a house
Why that call
goes unanswered.
You don't answer on a roof: you need both hands and you're in the wind. In bad weather everyone calls at once, and that's exactly the weather in which you can least get to your phone.
You don't have to change a thing. Let your phone ring as usual, and Katie catches whatever you can't take at that moment. Or let her answer everything by default — your choice, and you can switch it day by day.
What Katie asks for a roofer
Picking up is half the job; the other half is asking the right questions, so you don't have to ring back just to find out what's wrong. You decide what she asks. This is what we see roofers set up:
- Whether it's leaking now and whether water is coming into the house
- What kind of roof it is — pitched with tiles or slates, flat with felt or rubber, or something else
- How high it is and whether a ladder will do or it needs scaffolding or a cherry picker
- Whether they rent or own, and whether the insurer is involved
What she doesn't know, she doesn't make up. She says honestly that it's your call, and adds it to your summary as an open point.
What it costs, and what
one missed job costs.
A job for a roofer runs from €250 to €25,000. Whoever doesn't get an answer rings the next one on the list.
callnorah.com starts at €49.00 a month excl. VAT, including a bundle of calls. No mandatory annual contract, and the first seven days are free.
One call you would otherwise have missed pays for the month. The full comparison with a staffed answering service, by call volume, is on what does a phone answering service cost. All plans are on pricing.
Hear her for yourself,
before you set anything up.
Press the button and pretend you're one of your own customers. Within twenty seconds you'll know whether this is what you want your callers to hear. That's more honest than any web page, this one included.
Frequently asked questions about phone answering for roofers
What roofers want to know before Katie answers their phone.