What do people
call you about?
Katie answers your phone while you're working. She speaks English, asks what exactly is going on and whether it's urgent, and then sends you a summary of who called and why. For electricians, one missed job is easily worth €200 to €4,000, while Katie costs €49.00 a month excl. VAT.
These are the calls an electrician gets. Katie takes every one of them, even when three people ring at once.
- 01.A circuit that keeps tripping, or no power at all
- 02.An EV charger that needs fitting or connecting
- 03.A consumer unit that needs replacing or upgrading
- 04.Solar panels or a home battery that need connecting
- 05.An EICR or safety certificate for a renovation, a sale or a new tenancy
Why that call
goes unanswered.
You're in a cupboard with the consumer unit or up a ladder, and your hands are busy. When you're working in a customer's home, you don't answer while you're talking to them — and that's exactly when the next one rings.
You don't have to change a thing. Let your phone ring as usual, and Katie catches whatever you can't take at that moment. Or let her answer everything by default — your choice, and you can switch it day by day.
What Katie asks for an electrician
Picking up is half the job; the other half is asking the right questions, so you don't have to ring back just to find out what's wrong. You decide what she asks. This is what we see electricians set up:
- Whether the rest of the house still has power, or nothing at all
- Whether it's a home or business premises
- For an EV charger: which car, and how far the consumer unit is from where it's going
- Whether there's a drawing or an earlier certificate you can have in advance
What she doesn't know, she doesn't make up. She says honestly that it's your call, and adds it to your summary as an open point.
What it costs, and what
one missed job costs.
A job for an electrician runs from €200 to €4,000. Whoever doesn't get an answer rings the next one on the list.
callnorah.com starts at €49.00 a month excl. VAT, including a bundle of calls. No mandatory annual contract, and the first seven days are free.
One call you would otherwise have missed pays for the month. The full comparison with a staffed answering service, by call volume, is on what does a phone answering service cost. All plans are on pricing.
Hear her for yourself,
before you set anything up.
Press the button and pretend you're one of your own customers. Within twenty seconds you'll know whether this is what you want your callers to hear. That's more honest than any web page, this one included.
Frequently asked questions about phone answering for electricians
What electricians want to know before Katie answers their phone.