What do people
call you about?
Katie answers your phone while you're working. She speaks English, asks what the job involves, and then sends you a summary of who called and why. For hair salons, one missed job is easily worth €25 to €250, while Katie costs €49.00 a month excl. VAT.
These are the calls a hair salon gets. Katie takes every one of them, even when three people ring at once.
- 01.Booking a cut, colour or blow-dry
- 02.Moving or cancelling an appointment, often on the day
- 03.Asking whether there's still a slot today or tomorrow
- 04.Prices for longer treatments, like highlights or balayage
- 05.Asking whether you do bridal hair or children's cuts
Why that call
goes unanswered.
You're working with your hands all day, and the client in your chair is paying for your attention. Answering means interrupting that client; not answering means losing the next booking. That's the same choice dozens of times a day.
You don't have to change a thing. Let your phone ring as usual, and Katie catches whatever you can't take at that moment. Or let her answer everything by default — your choice, and you can switch it day by day.
What Katie asks for a hair salon
Picking up is half the job; the other half is asking the right questions, so you don't have to ring back just to find out what's wrong. You decide what she asks. This is what we see hair salons set up:
- Which treatment, because that decides how long the appointment is
- Whether they've been before, and who with
- Which days and times suit them
- For colour: whether their hair has been coloured before, because that changes how long you need
What she doesn't know, she doesn't make up. She says honestly that it's your call, and adds it to your summary as an open point.
What it costs, and what
one missed job costs.
A job for a hair salon runs from €25 to €250. Whoever doesn't get an answer rings the next one on the list.
callnorah.com starts at €49.00 a month excl. VAT, including a bundle of calls. No mandatory annual contract, and the first seven days are free.
One call you would otherwise have missed pays for the month. The full comparison with a staffed answering service, by call volume, is on what does a phone answering service cost. All plans are on pricing.
Hear her for yourself,
before you set anything up.
Press the button and pretend you're one of your own customers. Within twenty seconds you'll know whether this is what you want your callers to hear. That's more honest than any web page, this one included.
Frequently asked questions about phone answering for hair salons
What hair salons want to know before Katie answers their phone.