By trade

What comes in
depends on the trade.

What comes in depends on the trade, and so does what needs asking. A leak is now; a paint job is six weeks away. Below, trade by trade: who calls, and what Katie does with it.

For plumbersA leak doesn't wait. Nobody rings back a plumber who didn't answer — there's water on the floor, and the next plumber is one search away.

For electriciansFaults ring at the worst possible moment, and consumer units and EV chargers are jobs that keep you busy for months. Both come in on the same number you're not answering.

For heating engineersWhen the heating season starts, everyone calls at once. The week it freezes is the week your phone doesn't stop ringing and you're lying under a boiler at a customer's house.

For painters and decoratorsDecorating is rarely urgent, and that's exactly why a missed call costs you the job: someone who isn't in a hurry just rings the next name instead of waiting for you to call back.

For handymenYou get everything, from a door that sticks to a whole new bathroom. The skill isn't answering, it's finding out fast whether this is a job you want.

For landscape gardenersYou work outside, with machinery, and the season decides everything. In spring half the country calls at once — exactly when you're in a garden from sunrise to dark.

For buildersYour callers are clients, subcontractors and suppliers all mixed up. The most expensive call you miss is that one homeowner with six months of building work.

For roofersAfter a storm everyone calls at once, and you're up on a roof you can't just climb down from. The most jobs get handed out in exactly the hour you're busiest.

For locksmithsEveryone who calls you is standing outside. You don't get chosen on price or reputation but on who answers first, and that's usually at half eleven at night.

For garagesThe workshop is loud and the front desk is often empty because the same mechanic is under a car. Meanwhile someone rings to book an MOT you could have put straight in the diary.

For hair salonsYour hands are in someone's hair, so you can't answer. Every missed call is an appointment that doesn't get booked, and that chair just stays empty that afternoon.

For cleaning companiesYou work on location and often outside office hours, while your callers ring during office hours. You keep missing each other, and a cleaning contract runs for years.

For estate agentsA property that's just gone live brings dozens of calls in a few hours. You're usually at a viewing, and a buyer who can't get hold of you simply keeps looking.

For plasterersYou're working with wet hands on a wall that won't wait until you've made a call. And your callers are often builders who need a yes or no within the hour for their schedule.

Another trade

Is your trade
not listed?

It works just as well. Katie gets to know your business from what you tell her — what you do, what you don't, where you work — not from a list of trades. These pages exist because the calls differ by trade, not because Katie does.

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Phone answering for
tradespeople.

What comes in
depends on the trade.

Is your trade
not listed?

Never miss a customer again.

Phone answering for tradespeople.

What comes independs on the trade.

Is your tradenot listed?

Never miss a customer again.

Phone answering for
tradespeople.

What comes in
depends on the trade.

Is your trade
not listed?